Refund & Replacement Policy

We want you to be happy with your purchase. Because fragrances are personal-care products, we do not offer refunds. We replace eligible orders instead.

Eligible for replacement

• The item arrived damaged, leaking or defective.
• You received the wrong item.

Please contact us within 7 days of delivery with your order number and clear photos or a short video of the parcel and product.

Not eligible

• Perfumes that have been opened, sprayed or used (unless the product itself is defective).
• Items without their original packaging.
• Change of mind, or not liking the scent.

How to request a replacement

1. Contact us on WhatsApp or by phone, with your order number and photos.
2. We review your request within 2 working days and confirm if it is approved.
3. For approved requests we arrange pickup of the faulty item and dispatch a replacement of the same product at no extra cost to you. If the same product is unavailable, we will offer a product of equal value.

Refunds

Refunds are not provided. The only exception is where a payment was taken in error, for example a duplicate online charge, or an online-paid order we are unable to fulfil at all. In those cases the amount is returned to the original payment method.

Cancellations

You can cancel an order before it is dispatched by contacting us. Orders already dispatched cannot be cancelled and fall under the replacement rules above.